People all over the United States get into car accidents every day. They call the liable insurance company and get funneled through to a variety of different insurance adjusters who help them work out various claims related to the wreck. In a single wreck, a claimant may ultimately talk to 4 different adjusters from just one company, and that’s before their case randomly gets assigned to a new adjuster for personal reasons. You might have a bodily injury adjuster, a medical payments adjuster, a property damage adjuster and (if the damage is sufficient) a total loss adjuster. It’s all very confusing and often people may not know which adjuster they’re reaching or that there’s a difference – they just want someone to help them with their claim.
What is a Recorded Statement?
Once they finally reach the correct adjuster, it can be a big relief. However, the adjuster is not usually friendly, pleasant or sympathetic to the caller. In their inexperience, many people overlook a very important moment called a “Recorded Statement.” All of us are used to being warned that we’re being recorded when we call a big corporation. The requirement has integrated itself so thoroughly into the corporate culture that, for most of us, it’s just background noise. When you call customer service for your bank or credit card or your internet provider or any number of other corporations you deal with on a regular basis, you’re warned repeatedly that you’ll be recorded. It’s the cost of doing business. This is, in large part, thanks to states like Florida in which it is illegal to record a conversation if both parties have not acknowledged and consented to the recording. Since companies don’t always know what state their callers are calling from, they warn everyone. And it all seems very harmless.